Exit Interviews
PurpletGo's exit interview module lets HR build simple feedback forms, schedule the actual conversation through Calendly, Google Calendar, or a manual entry, and record the employee's answers against the offboarding record. Once a response is submitted, PurpletGo runs it through an AI sentiment pass in the background so you get a sentiment score and a handful of themes without reading every transcript yourself.
This is available on Growth, Team, and Enterprise plans.
Building a form
Exit interview templates are reusable question sets you assign to an offboarding record. They're managed from Settings → Exit Interviews - note that tab is currently only visible to your org's superadmin, even though HR and admin users can view and record responses elsewhere.
Field types
The template builder supports four question types:
| Field type | Use case |
|---|---|
| Text | Short open-ended answers |
| Textarea | Longer open-ended answers - this is what feeds the sentiment analysis |
| Rating | Numeric satisfaction scores |
| Yes/No | Quick binary questions |
Creating a template
Go to Settings → Exit Interviews, click New Template, give it a name, and add questions one at a time - type a label, pick a field type, and repeat. Click Create Template to save it. There's no drafting or conditional-logic step; what you build is what gets used. Templates can be deleted from the same list, but there's no template editing UI yet, so double-check your questions before creating one.
You can keep more than one template around - for example, a shorter one for contract-end departures and a fuller one for voluntary resignations - and pick whichever fits when you assign an interview to an offboarding.
Assigning and recording a response
From an employee's offboarding record, open the Exit Interview card and assign one of your templates. Once assigned, HR or an admin records the employee's answers directly on that record - there's no separate self-service form the employee fills out themselves. Submitting (or re-submitting) a response kicks off sentiment analysis automatically in the background.
Scheduling a session
The actual interview meeting can be scheduled three ways, from the same Exit Interview card:
Requires Calendly connected under Settings → Integrations. Pick an event type and PurpletGo generates a one-off Calendly booking link for the employee. When they book it, a Calendly webhook updates the schedule status and meeting time on the offboarding record automatically.
Rescheduling cancels the previous schedule and creates a new one; cancelling a schedule also tries to cancel the underlying Calendly or Google Calendar event.
AI sentiment analysis
When a response with open-text (Textarea) answers is submitted, PurpletGo sends those answers to an AI model in the background and stores back a sentiment (positive/neutral/negative), a -1 to 1 sentiment score, a one-sentence summary, and up to three themes drawn from a fixed list (compensation, management, career growth, work-life balance, culture, remote work, team dynamics, role clarity, benefits, relocation, personal reasons, other). If your org hasn't configured an AI provider, or the response has no text answers, the analysis is simply skipped and the response is saved without sentiment data.
Analytics dashboard
Reports → Exit Interview Analytics shows, over a date range you pick:
- Overall sentiment distribution and average score
- A month-by-month sentiment trend
- Sentiment broken down by department and by separation type
- Which themes come up most often across responses
- A list of the lowest-sentiment responses (score below -0.3), so you can spot retention risks quickly