Asset Return Tracking
When a remote employee ships equipment back, PurpletGo keeps the return on the offboarding: which carrier, which tracking number, which assets are in the box, and when it arrived. It is available on every plan, from the Equipment Return Tracking page in the main navigation.
PurpletGo does not create or pay for shipping labels. Send the employee a return label from your own carrier account as you do today, then record the tracking number in PurpletGo.
Recording a return
Click "Record Equipment Return"
From the Equipment Return Tracking page, click Record Equipment Return.
Pick the offboarding and carrier
Select the offboarding and the carrier: FedEx, UPS, DHL, USPS, or Other.
Enter the tracking number
Paste the tracking number from the label you sent the employee. Addresses and package details are optional.
Select which assets are in the box
Check off which of the employee's deployed assets are in this package. When the package is marked received, those assets are marked returned. Without this step nothing is updated automatically.
Following a return
Each return shows a Carrier Tracking link that opens the carrier's own tracking page for that number (not available for carrier "Other").
If your PurpletGo deployment has API credentials for that carrier, the return also shows Refresh Tracking and its status updates automatically in the background. Otherwise, follow the package on the carrier's page and mark it received when it arrives. PurpletGo never shows tracking events it did not get from the carrier.
Marking a return received
When the package arrives, click Mark Received on the return. PurpletGo records the delivery, and every asset linked to the return is marked Returned. Assets already marked Lost are left alone. You can add a note, for example how the delivery was confirmed.
Equipment condition photos
You can attach photos of returned equipment to a return, which helps document condition on arrival. Uploads are limited to JPEG, PNG, WebP, or GIF, up to 10 MB, and can include a short condition note. Photos can be deleted later if needed.
Cancelling a return
If a return was recorded by mistake, click Void on it. A return that has already been marked received can't be voided.